Goodwill Industries of Southwestern Michigan (Screen Reader Friendly)

About Us

Procedure for Information Requests

Frequently, Goodwill Industries receives requests for general as well as specific information about workforce development, store operations, employment opportunities, outcomes of our services, etc.

A variety of printed material and information about general services and operations are in all store and service locations, on our after hours answering message, as well as on this website.

All printed information can be made available either electronically or in Braille.

Committment
To provide valuable information, that those
receiving our services may make informed choices

For incoming calls the Switchboard/Receptionist will determine the best "first stop" for the call depending on the nature of the request.

All questions regarding store operations, marketing and media issues will be directed to either the President of Goodwill or the Marketing Director.

Information requests that require additional depth of response may include performance measurements, service outcomes, accreditation of services, program results, data reporting techniques, and customer satisfaction with services. All questions related to programs, services, accreditation and outcomes will be sent to the Director of Vocational or Employment Services for response.

Any other information requests will be directed to the Manager or Director of the appropriate department.

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